Freshdesk and HubSpot are shortlisted together by teams buying customer software, but the two price pages sell different jobs: one bills you per support agent resolving tickets, the other per sales seat using a CRM.
TL;DR
Freshdesk sells a helpdesk per resolving agent: Growth $19, Pro $55 and Enterprise $89 per agent per month billed annually, with the Freddy AI Agent's first 500 sessions, ticketing, a shared inbox and portal in the base tiers and Copilot at $29 per agent. HubSpot sells a platform per seat: Sales Hub is free for up to two users, $7 per seat annually on Starter, $90 Professional and $150 Enterprise, with one-time onboarding of $1,500 and $3,500. Pick Freshdesk to run support; pick HubSpot when the seat is a seller and support is one hub among several.
Freshdesk is a customer-service helpdesk with three published plans. Growth is $19 per agent per month billed annually and covers the Freddy AI Agent's first 500 sessions, ticketing and a shared inbox, a customer portal with a knowledge base, and out-of-the-box analytics. Pro is $55 per agent per month billed annually and adds a multilingual helpdesk, custom dashboards, intelligent routing, multiple SLA policies and external collaborators. Enterprise is $89 per agent per month billed annually with Freddy AI Insights, skill-based routing, a sandbox, audit logs and IP whitelisting. The page notes 20% savings on annual billing, and add-ons include Freddy AI Copilot at $29 per agent per month, extra AI Agent sessions at $49 per 100, day passes at $2, $7 or $12, and connector tasks at $80 per 5,000.
HubSpot is a multi-product platform whose home page lists marketing, sales, service, content, data and revenue hubs. The pricing page read for this comparison is the Sales Hub page, so the seat prices below belong to the sales product rather than the support one. Free is $0 a month for up to two users with no credit card. Starter starts at $7 per seat per month billed annually, or $20 per seat paid monthly, and includes 500 HubSpot Credits plus agent features. Professional starts at $90 per seat per month billed annually, or $100 monthly, adding forecasting, sequences, conversation intelligence and 3,000 credits, and carries a required one-time onboarding fee of $1,500. Enterprise starts at $150 per seat per month with 5,000 credits and a $3,500 one-time onboarding fee. A promotional bundle offers Revenue Hub Professional at $57 per seat per month, reduced from $95, for new Sales Hub and Revenue Hub customers billed annually.
| Feature | Freshdesk | HubSpot |
|---|---|---|
| Entry price | Growth $19 per agent per month billed annually | Starter $7 per seat per month billed annually, or $20 paid monthly |
| Free tier | Free trial (Try it free) on each paid plan; no standalone free plan shown | Free $0 a month for up to 2 users, no credit card |
| Mid tier | Pro $55 per agent per month billed annually | Professional $90 per seat per month billed annually, or $100 monthly, plus $1,500 one-time onboarding |
| Top tier | Enterprise $89 per agent per month billed annually | Enterprise $150 per seat per month, plus $3,500 one-time onboarding |
| Billing model | Per support agent, annual billing saves 20% | Per seat, monthly or annual, with annual cheaper and one-time onboarding on the top two tiers |
| AI included | Freddy AI Agent first 500 sessions on every tier; extra sessions $49 per 100 and Copilot $29 per agent | 500, 3,000 or 5,000 HubSpot Credits on Starter, Professional and Enterprise, powering agents and features |
| Core job | Ticketing, shared inbox, customer portal and knowledge base | Sales pipelines, calling, sequences and forecasting |
| Overage and add-ons | Day passes $2, $7 or $12; connector tasks $80 per 5,000; MCP actions $15 per 1,000 | HubSpot Credits bought in packs or pay-as-you-go; calling minutes 500, 3,000 or 12,000 by tier |
| Platform breadth | A helpdesk with integrations and MCP access | Marketing, sales, service, content, data and revenue hubs over one CRM |
| Who pays for overages | The support team buys extra AI sessions, day passes or connector tasks | The account buys more HubSpot Credits or upgrades a seat tier |
Pick Freshdesk if
Freshdesk is a helpdesk priced per agent who resolves tickets: Growth $19, Pro $55 and Enterprise $89 per agent per month billed annually, with the AI Agent's first 500 sessions, ticketing, a shared inbox and portal in the lower tiers. HubSpot's cheaper seat buys sales tooling, not a support desk.
Pick HubSpot if
HubSpot Sales Hub is free for two users and $7 per seat annually on Starter, rising to $90 Professional and $150 Enterprise with $1,500 and $3,500 onboarding. It spans marketing, sales, service and data, so support is one hub among several, but you pay per seat and AI runs on metered credits.
We collected no independent reviews, ratings or user quotations for Freshdesk or HubSpot in this run; plan contents, add-on prices and onboarding fees are the vendors' own. Prices were read from freshdesk.com and the HubSpot Sales Hub pricing page on the date shown above.
On the pages read, HubSpot Sales Hub Starter is $7 per seat per month billed annually against Freshdesk Growth at $19 per agent per month billed annually. They meter different roles, though: Freshdesk charges per support agent, HubSpot per sales seat, and HubSpot adds $1,500 or $3,500 one-time onboarding on Professional and Enterprise.
Only for customer service. Freshdesk covers ticketing, a shared inbox, a customer portal and a knowledge base, while the HubSpot page read here is Sales Hub, covering pipelines, sequences, calling and forecasting. A team needing both sales and support would price HubSpot Service Hub separately.
The pricing page we read lists Growth, Pro and Enterprise with a free trial (Try it free) on each; no standalone free plan appears there. HubSpot's Sales Hub does publish a $0 tier for up to two users with no credit card required.
Freshdesk charges add-ons: Freddy AI Copilot $29 per agent per month, extra AI sessions $49 per 100, day passes $2, $7 or $12, and connector tasks $80 per 5,000. HubSpot requires one-time onboarding of $1,500 on Professional and $3,500 on Enterprise, and meters AI through HubSpot Credits.
Freshdesk publishes annual per-agent rates and notes 20% savings for annual billing. HubSpot shows both monthly and annual per-seat rates on Starter ($20 against $7) and Professional ($100 against $90), with Enterprise shown annually at $150 per seat.
Freshdesk includes the Freddy AI Agent's first 500 sessions on every tier and sells more at $49 per 100, with Copilot at $29 per agent per month. HubSpot bundles 500, 3,000 or 5,000 HubSpot Credits on Starter, Professional and Enterprise to power agents and features.
Spot an outdated price or feature? Let us know and we'll verify it.