HubSpot and Zendesk both run help desks, and the per-seat math separates them immediately. HubSpot Service Hub lists Starter at $7 per month per seat, Professional at $90 and Enterprise at $150, with ticketing and live chat present from the free tools upward. Zendesk's pricing page lists Support Team at €19 per agent per month billed annually for teams that have outgrown a shared inbox, Suite Team at €55 for the unified service suite with AI agents, and Suite Professional at €115, with monthly billing priced above the annual figures.
TL;DR
HubSpot's Service Hub is priced per seat: Starter at $7 per month per seat, Professional at $90 and Enterprise at $150, with ticketing, live chat, calling minutes (500/3,000/12,000), knowledge bases (1 with 2,000 articles at Professional, 100 with 10,000 at Enterprise) and AI agents metered through HubSpot Credits. Zendesk prices per agent on its German pricing page: Support Team at €19 per month billed annually for ticketing, Suite Team at €55 for the unified inbox with AI agents, Suite Professional at €115, plus Copilot at €50 per agent and automated resolutions billed at €1.50 each on a pay-as-you-go option. HubSpot is cheaper at entry and stronger when service must share one contact database with marketing and sales; Zendesk is the service-native choice with per-agent pricing and marketplace depth of 1,800+ apps.
Zendesk's pricing also meters AI explicitly: automated solutions can be bought as fixed bundles or on a pay-as-you-go basis at €1.50 per automated resolution, and a Copilot add-on (AI assistance for human agents) is listed at €50 per agent per month. HubSpot's AI, including the Customer Agent that answers across chat, email, forms and calling, is metered through HubSpot Credits with spend controls per feature rather than per resolution.
The strategic difference sits behind the ticket queue. HubSpot's service tools live on the same contact database as its marketing, sales and content products, so a ticket, a deal and a campaign share one record; Professional adds 3,000 minutes of calling with transcription and coaching, 500 macros and service analytics, and Enterprise adds IVR, conditional SLAs and 100 knowledge bases. Zendesk is built as a service platform first: marketplace of 1,800+ apps, workforce management, quality assurance and a contact center product listed at €82 per agent, all aimed at support organizations rather than go-to-market teams sharing one CRM.
| Feature | HubSpot | Zendesk |
|---|---|---|
| Free tier | Free tools with live chat, ticketing and HubSpot branding | Trial rather than an ongoing free plan |
| Entry paid | Starter at $7/mo/seat | Support Team at €19/agent/mo billed annually |
| Mid tier | Professional at $90/mo/seat | Suite Team at €55/agent/mo |
| Top tier | Enterprise at $150/mo/seat | Suite Professional at €115/agent/mo |
| AI pricing | Customer Agent and features metered via HubSpot Credits | Automated resolutions at €1.50 each or bundles; Copilot €50/agent |
| Calling | 500/3,000/12,000 minutes by tier with transcription | Contact Center product at €82/agent |
| Knowledge base | 1 base with 2,000 articles (Professional); 100 bases with 10,000 articles (Enterprise) | Help center with marketplace apps and article AI features |
| Ecosystem | One CRM across marketing, sales and service | 1,800+ marketplace apps, service-focused |
Pick HubSpot if
At $7 per seat, Starter is the cheapest way into a branded help desk, and the Professional and Enterprise tiers keep tickets, contacts, deals and campaigns on one database with calling, transcription and service analytics built in. If your company already runs on HubSpot, adding seats is the obvious move.
Pick Zendesk if
Zendesk's per-agent pricing, channel-unified suites, workforce management, quality assurance and 1,800+ marketplace apps are built for teams whose job is service. The €19 Support Team entry and the option to pay €1.50 per automated resolution instead of a big AI commitment give it pricing flexibility HubSpot's tier jumps do not.
We did not survey users or aggregate third-party reviews for this pair. Every statement above comes from HubSpot's service pricing page and Zendesk's published pricing page as shown on the date listed; Zendesk figures are the euro prices with annual billing as displayed.
HubSpot Service Hub Starter at $7 per seat per month, against Zendesk's Support Team at €19 per agent billed annually. If you need the unified suite features, compare HubSpot Professional ($90/seat) with Zendesk Suite Team (€55/agent) instead.
Two ways on its pricing page: fixed bundles of automated solutions, or pay-as-you-go at €1.50 per automated resolution. Copilot, the AI assistant for human agents, is listed at €50 per agent per month billed annually.
Through HubSpot Credits. Features such as the Customer Agent consume credits, with the pricing page describing buy-in packs or pay-as-you-go and spend controls per feature, rather than a per-resolution rate.
For most teams, yes: ticketing, live chat, calling with transcription, knowledge bases, SLAs and QA scorecards are all on the Service Hub ladder. What it does not include is Zendesk's breadth of marketplace apps or a standalone contact center product.
Suite Team at €55 per agent is described as unifying support channels and resolving issues with AI agents, while Support Team at €19 is positioned for teams that have outgrown a shared inbox and need core support features.
Because the vendors publish different figures on the pages we checked: HubSpot's US pricing page lists dollars, and Zendesk's German pricing page lists euros with annual billing. Compare against your own region's page before deciding.
Spot an outdated price or feature? Let us know and we'll verify it.