One CRM sells agents and contact limits; the other sells a feature ladder and a free edition.
TL;DR
Monday CRM prices Basic at US$12 per seat per month billed annually (US$18 month-to-month), Standard at US$17 (US$25) and Pro at US$28 (US$41), with Ultimate quoted. Zoho CRM lists a free edition for three users, Standard at US$14, Professional at US$23 and Enterprise at US$40 per user per month. Monday leads with an AI agent bundle and contact limits of 1,000, 10,000 and 100,000 active contacts; Zoho leads on breadth and a permanent free tier.
Monday CRM's published plans start at Basic, US$12 per seat per month on an annual commitment or US$18 billed monthly, covering one workspace, one dashboard, 1,000 active contacts and deals, five columns per board and 20 quotes and invoices a month. Standard moves to US$17 annually (US$25 monthly) and bundles the AI layer: an outreach caller agent, a lead sourcer, a build-your-own agent, a meeting prep agent, an AI notetaker, an assistant and AI-powered data fields, along with three workspaces, 10,000 active contacts, 50 quotes and 250 automations per month. Pro is US$28 annually (US$41 monthly) with 15 workspaces, 100,000 active contacts, 250 quotes, 25,000 automations and mass-email sequences; Ultimate is quoted per organisation and is listed as the former Enterprise tier.
Zoho CRM keeps a free edition for three users with contact management, workflow automation, standard reports, APIs and mobile apps. Standard costs US$14 per user per month and adds mass email, built-in calling, multiple pipelines, forms and forecasting; Professional at US$23 adds AI agents, process and inventory management, predictive intelligence, CPQ and portals; Enterprise at US$40 adds multi-team management, approval processes, account-based marketing and a developer sandbox. Zoho notes that local taxes are added to the listed prices.
| Feature | Monday CRM | Zoho CRM |
|---|---|---|
| Starting price | Basic US$12 per seat per month billed annually (US$18 monthly) | Standard US$14 per user per month |
| Free tier | Free plan covers up to two seats on work management, not the CRM plans | Free edition at US$0 for three users |
| Mid tier | Standard US$17 per seat billed annually (US$25 monthly) | Professional US$23 per user per month |
| Top tier | Pro US$28 per seat billed annually (US$41 monthly); Ultimate quoted | Enterprise US$40 per user per month |
| Contact limits | 1,000 active contacts on Basic, 10,000 on Standard, 100,000 on Pro, unlimited on Ultimate | No published contact cap in the tier list |
| Automation | 250 automations per month on Standard, 25,000 on Pro | Workflow automation in the free edition; process management from Professional |
| AI | Outreach caller, lead sourcer, meeting prep agent and notetaker from Standard | AI agents and predictive intelligence from Professional |
| Quotes and invoices | 20 per month on Basic, 50 on Standard, 250 on Pro, unlimited on Ultimate | Configure-price-quote from Professional |
| Billing basis | Per seat; annual commitment saves about a third against monthly | Per user; local taxes added to listed prices |
| Platform | Browser-based, with iOS and Android apps on paid plans | Browser-based, with mobile apps in the free edition |
Pick Monday CRM if
Standard at US$17 per seat billed annually hands the team outreach calling, lead sourcing, meeting prep and a notetaker without a separate AI purchase, and the contact and quote limits are published up front. Zoho wins when the requirement is a free starting tier or modules beyond sales.
Pick Zoho CRM if
Three users can run the product indefinitely at US$0, and the paid steps stay below US$40 no matter how far the team climbs. Monday's AI bundle is attractive, but its free plan does not cover the CRM and its contact caps reset the economics as the database grows.
We collected no independent reviews, ratings or user quotations for Monday CRM or Zoho CRM in this run. All prices, limits and agent names above were read from monday.com and zoho.com pricing pages; Gartner and Forrester citations on monday's page were not independently verified.
Monday CRM's Basic tier at US$12 per seat billed annually comes to US$36 a month for three seats, while Zoho CRM's Standard at US$14 per user is US$42. Zoho is cheaper overall only because its free edition covers those three users at US$0.
Not for the CRM tiers shown on its pricing page. The free plan listed there covers up to two seats and is part of monday.com's work-management offering; the CRM plans begin at Basic.
Monday lists an outreach caller agent, a lead sourcer, a build-your-own agent, a meeting prep agent, an AI notetaker and an assistant from the Standard tier, with AI credits included. Zoho lists AI agents and predictive intelligence from its Professional tier at US$23 per user.
Monday publishes 1,000 active contacts on Basic, 10,000 on Standard, 100,000 on Pro and unlimited on Ultimate. Zoho's pricing page does not publish a contact cap and prices purely per user.
Monday builds quotes and invoices into the CRM at 20 a month on Basic, 50 on Standard, 250 on Pro and unlimited on Ultimate. Zoho handles quoting through configure-price-quote, which starts at its Professional tier.
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