Privacy Policy

1. Information We Collect

We collect only the information necessary to provide our services:

• Client data: Name, email address, selected Florida region, and purchase history (for delivery and support)
• Lead data: Business registration information sourced from public Florida Division of Corporations records, enriched with publicly available contact data
• Usage data: Website analytics (via Cloudflare) to understand traffic patterns

2. How We Use Information

We use collected information to:

• Deliver purchased leads to clients via email
• Process payments through our payment processors (Paddle, Lemon Squeezy, etc.)
• Respond to client inquiries and provide support
• Maintain regional capacity tracking and exclusivity assignments

3. Data Sharing

We do not sell, rent, or share client personal information with third parties except:

• Payment processors (to process transactions)
• Email service providers (to deliver leads)
• Cloudflare (for CDN and basic analytics)
• As required by law or to protect our rights

Lead data (business contact information) is provided exclusively to the purchasing client and never shared across clients.

4. Data Storage & Security

All data is stored on our self-hosted servers in the EU (Serbia). We employ standard security measures including firewall protection, encrypted storage, and access controls. While we implement reasonable safeguards, no system is 100% secure.

5. Client Rights

Clients may request access to, correction of, or deletion of their personal data by emailing info@heraldware.com. Lead data, being public-record information, cannot be "deleted" from our system once delivered to clients (due to exclusivity tracking requirements).

6. Cookies & Tracking

Our website uses Cloudflare's analytics service, which places minimal cookies for security and traffic analysis. We do not use advertising trackers or third-party behavioral cookies.

7. GDPR Compliance

We comply with the EU General Data Protection Regulation (GDPR). Our legal basis for processing client data is legitimate interest (providing service) and contract performance. For EU residents, you have the right to lodge a complaint with your local supervisory authority.

8. Children's Privacy

Our service is not directed at individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top will reflect changes. Continued use of our service constitutes acceptance of the revised policy.

10. Contact

Privacy questions? Email us at info@heraldware.com.

Cookie Policy

Last updated: May 2026

What We Use

Heraldware uses only essential cookies to ensure the website functions properly. These include:

• Session cookies: Temporary cookies that enable basic site functionality (navigation, form submissions)
• Security cookies: Used to protect against CSRF and session hijacking

What We Don't Use

We do NOT use:

• Advertising or tracking cookies (Google Analytics, Facebook Pixel, etc.)
• Third-party analytics cookies
• Behavioral targeting cookies

Your Choices

You can disable cookies in your browser settings. However, disabling essential cookies may prevent the website from functioning correctly. We do not offer a "cookie consent" banner because we only use essential cookies — no tracking, no advertising.

For questions about our cookie practices, contact us at info@heraldware.com.