Last updated: May 2026
If you are not satisfied with our service for any reason within 14 days of purchase, we will refund any undelivered portion of your order in full — no questions asked. This guarantee applies to all purchases made directly through our website.
After 14 days, the policy below applies: any undelivered leads remain refundable at any time; delivered leads are final due to their exclusive, non-recoverable nature.
We stand behind the quality of our leads. Here's exactly how our refund policy works:
Any portion of your order that has not yet been delivered is eligible for a full refund at any time, for any reason. Simply email us and we'll process it immediately.
Once a lead has been delivered to you (via email attachment), it is permanently assigned to you and removed from our pool. Because of this exclusivity, delivered leads are non-refundable.
If a delivered lead contains contact information that is undeliverable (email bounces, phone disconnected, address invalid), we will replace it with a fresh lead at no additional charge. You must notify us within 48 hours of delivery and provide evidence of the failed contact attempt (bounce message, etc.).
All delivered leads meet our minimum quality score of 80/100. If you believe a lead falls below this threshold, contact us within 48 hours with specific reasons. We will review and either replace the lead or issue a partial refund at our discretion.
If a lead is delivered outside your selected region, we will correct the assignment (replace with correct-region lead) or refund that lead's cost.
If the same business appears twice in a single delivery (duplicate rows), we will refund the cost of the duplicate lead(s).
To request a replacement or refund:
If you choose to cancel an active order before completion, undelivered leads are refunded pro-rata. Delivered leads are not refundable.
Our goal is to make this simple: if the lead data we delivered is faulty, we fix it. If the order hasn't shipped, you get your money back. Everything else is a judgment call we're happy to discuss.
Reach out and we'll make it right. No bureaucracy, no runaround.
Contact us